Privacy Policy

Last updated: May 21 2025

Mattress by Appointment – Sumter ("MBA Sumter," "we," "our," or "us") respects your privacy. This Policy explains how we collect, use, and safeguard information obtained through our website, in-store activities, phone calls, SMS programs, and any other services that link to or reference this Policy (collectively, the "Services").

1. Information We Collect

We do not knowingly collect information from children under 13.

2. How We Use Information

• To process and deliver quotes, orders, and warranty or service requests
• To provide customer support and respond to inquiries
• To send transactional or marketing communications (with consent)
• To improve our products, Services, and website functionality
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations

3. SMS/Text Messaging Program

Opt-In — You may consent to receive recurring SMS messages by:

• Checking the opt-in box on our online quote form
• Opting in verbally during a phone call, or
• Texting an advertised keyword to our dedicated number

Program Description — Messages may include appointment reminders, quote updates, delivery notifications, or promotional offers.

Frequency — Message frequency varies; typically 3–5 messages per month.

Cost Disclosure — Message and data rates may apply.

Opt-Out — Reply STOP at any time to cancel. You will receive a single confirmation text and will receive no further messages.

Help — Reply HELP for assistance or contact us at 803-795-1194 or mbasumter803@gmail.com.

Data Sharing Restriction (CTIA Requirement) — We do not share mobile information (phone numbers, SMS opt-in data, or consent) with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors solely for support services (e.g., delivery scheduling, customer service) and only as necessary to perform those services. All other use-case categories exclude text-messaging-originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies & Tracking

We use cookies and similar technologies to analyze site traffic, remember preferences, and improve user experience. You can disable cookies via your browser settings, but parts of the site may not function properly.

5. How We Share Information

We may share information:

• Service Providers – with trusted vendors who perform services on our behalf (e.g., payment processors, delivery companies) and agree to safeguard data.
• Legal & Safety – when required by law or to protect rights, property, or safety.
• Business Transfers – in connection with a merger, acquisition, or asset sale (you will be notified of any change in ownership or uses of your information).

We do not sell or rent personal information.

6. Your Choices & Rights

• Opt-Out of Marketing Email – click "unsubscribe" in any marketing email.
• Opt-Out of SMS – reply STOP to any of our texts.
• Cookie Controls – adjust browser settings or visit our cookie banner preferences.
• Access/Update/Delete – request to review, correct, or delete your personal data by emailing mbasumter803@gmail.com.

7. Security

We implement industry-standard security measures (encryption, access controls, regular audits) to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date will reflect the latest revision. Material changes will be highlighted on our website or communicated via email/SMS where appropriate.

9. Contact Us

By using our Services, you acknowledge that you have read and understood this Privacy Policy.